Adobe Sign vs DocuSign: What's Right for You?

Not sure which e-signature software is right for your organization? Check out our side-by-side comparison of Adobe Sign and DocuSign.

There's no one-size-fits-all answer to the question of which e-signature solution is best for your business. The right choice depends on a variety of factors, including the needs of your organization and the preferences of your users.

Adobe Sign and DocuSign are both excellent choices for businesses looking for a digital signature solution. Both offer features and integrations that can be tailored to fit the needs of any organization. However, there are some key differences between the two platforms that may make one a better fit for your business than the other.

Keep reading to learn more about Adobe Sign and DocuSign, two of the most popular electronic signature solutions on the market, to help you decide which one is right for you.

What is Adobe Sign?

Adobe Sign (formerly known as EchoSign) is a digital signature software (web-based platform and mobile app) that enables businesses to electronically sign and manage documents. It is part of the Adobe Creative Cloud suite, which also includes tools like Adobe Acrobat and Document Cloud.

This means that if your organization already uses Adobe Creative Cloud products, you may be able to get a discount on Adobe Sign. Additionally, Adobe Sign integrates with several other Adobe products, making it a good choice for businesses that use multiple Adobe products.

Adobe works with numerous software partners to provide native signature capabilities for a variety of leading CRMs, HR and productivity applications, and contract lifecycle management (CLM) tools. The signing document platform sells subscriptions at the individual, small business, or enterprise level, and it offers a variety of features, including templates, workflows, and integrations with other Adobe products, among the following features:

Collect Signatures

Adobe Sign enables businesses to collect electronic signatures from customers, partners, and employees. Businesses that need multi-party signing software can use it to collect signatures on contracts, NDAs, and other legal documents.

Track & Manage

Adobe Sign provides users with document management throughout the signing process. To give you an idea of how this works, let’s say you send a contract to five different people for signature. With Adobe Sign, you can track each person’s progress and see when they have signed the document.

Send in Bulk

The platform makes it easy to send documents in bulk for signature. Adobe Sign also offers a number of advanced features that are specific to certain industries, such as real estate, banking, and healthcare. 

Suppose that you’re a real estate agent, and you need to send a lease agreement to your tenants for signature. With Adobe Sign, you can easily upload your lease agreement template and send it out to all of your tenants for signature.

Integrations

Adobe Sign is part of the Adobe Creative Cloud, so it integrates with several other Adobe products. It also integrates with a number of third-party applications, such as Salesforce, Google Drive and Dropbox. Let's say you're using Salesforce to manage your customer relationships. With the Adobe Sign integration, you can send documents for signature directly from Salesforce.

Custom Branding

Adobe Sign’s branding options allows users to customize their signature pages with their own logos and colors. For example, if you're a real estate agent, you could add your company logo to your lease agreement template so that your tenants see your brand every time they sign the document.

Powerful PDF Tools

As part of the Adobe Creative Cloud suite, Adobe Sign includes powerful PDF tools that can be used to edit and convert documents. Case in point, you can use Adobe Sign to create a fillable PDF form from scratch.

This is an extremely useful feature if you need to gather information from a large number of people and don't want to hassle with creating and sending out paper forms. Plus, once you have your fillable PDF form, you can easily distribute it online and collect responses electronically.

What is DocuSign?

DocuSign is another cloud-based digital signature solution that helps businesses digitally sign and manage documents. It is a web-based platform as well as mobile app, and it offers a variety of features—downloadable templates for headers and footers, workflows, and integrations with third-party applications. However, DocuSign does not integrate with other Adobe products the way Adobe Sign does.

Customers can buy DocuSign's services as a mobile device app or subscribe to them. Documents and signatures are uploaded, then encrypted and hashed, according to the company.

To use DocuSign, businesses first upload their documents to the platform. They then create templates for the document signing process, where they need to specify the signers and the signing order. 

Once the template is created, businesses can send the document out for signature. DocuSign will track the document as it moves through the signing process and notify users when it is time for them to sign.

DocuSign offers four different subscription plans:

Standard

The Standard plan includes all the basic features that DocuSign offers, such as templates, document workflows, and integrations. You could use the Standard plan to create a basic contract template and then send it out for signature. The Basic plan is best suited for individuals or small businesses that need to send documents for signature but don't need all the bells and whistles of the more expensive plans.

Real Estate

The Real Estate plan is designed specifically for businesses in the real estate industry and includes features such as transaction rooms and real estate forms. 

Let's say you're a real estate agent, and you need to send a purchase agreement to your buyer for signature. With the Real Estate plan, you can easily upload your purchase agreement template and send it out to your buyer for signature.

Banking and Financial Services

The Banking and Financial Services plan is designed specifically for businesses in the banking and financial services industries, and includes features such as audit trails and compliance reports. 

E.g., you work in the banking industry and you need to send a loan agreement to your borrower for signature. With the Banking and Financial Services plan, you can easily upload your loan agreement template and send it out to your borrower for signature. 

Healthcare

The Healthcare plan is designed specifically for the healthcare industry and includes features such as HIPAA compliance and patient consent forms. 

To illustrate, you can quickly add your consent form template to the Healthcare plan and send it out to your patient for signing if you're employed in a healthcare-related profession, and you need to send your patient a consent form for signature.

Adobe Sign vs DocuSign: Which is the Best Option?

Adobe Sign and DocuSign are two of the most widely used signature software programs today. It's sometimes tough to decide which one is superior. Let's compare both of them in the following functionalities:

Features

Adobe Sign is a versatile sign maker that includes additional features than DocuSign, such as custom branding, integration with other Adobe products, and powerful PDF tools. Adobe Sign also works in conjunction with other Adobe programs like Adobe Acrobat, Adobe Creative Cloud, and Adobe Document Cloud. In addition, businesses may now customize their documents with their own logo and colors using Adobe Sign. In spite of that, DocuSign is the easiest to use and most popular e-signature solution. It also features several other advantages, including good PDF support. Before sending it out for signature, any file type you import to DocuSign will be converted to PDF.

DocuSign offers a few industry-specific features that Adobe Sign does not, such as transaction rooms for the real estate industry and compliance reports for banking and financial services. 

Both platforms, however, lack the capability of creating contracts and other paperwork. This implies that legal and business teams that just need to sign agreements will have to pay for and switch between different tools, such as Microsoft Word, PDF, email, shared drives, and either DocuSign or Adobe Sign. If you want white labeling, HelloSign is another good choice.

Price

Adobe Sign's subscription business plans are more expensive than DocuSign's, but they include more features—hence the price difference. Adobe Sign's subscription plans start at $9.99 per month (or $79.99 per year) for the basic plan and go up to $39.99 per month (or $359.88 per year) for the premium plan. 

DocuSign's subscription plans, on the other hand, start at $10 per month (or $120 per year) for the basic plan and go up to $30 per month (or $360 per year) for the business pro or enterprise plan. 

DocuSign offers lower prices, and a free plan for small businesses that includes up to five users and three documents per month. For larger businesses, DocuSign has a variety of pricing plans available that can be tailored to fit each client’s needs. 

Additionally, DocuSign offers a number of integrations with popular business applications, making it a good choice for businesses that use multiple software platforms.

Security

Both Adobe Sign and DocuSign use encryption and hashing to protect documents, which means that your documents are safe from hackers. Adobe Sign offers an extra layer of security with its Adobe Document Cloud eSign Services Privacy and Security Whitepaper. This whitepaper outlines how Adobe protects data in the cloud.

And, DocuSign, has a detailed security page that outlines its security features. When it comes to features, Adobe Sign and DocuSign both have a lot to offer. Adobe Sign offers more advanced features for users who need them, such as integration with Salesforce, Microsoft Dynamics, and AEM. DocuSign, instead, offers a more basic set of features that are perfect for small businesses or individuals who don't need bells and whistles.

Usability

Both Adobe Sign and DocuSign have drag-and-drop features to assist users in putting form fields onto business contracts and other papers quickly and simply. Both signature platforms also enable consumers to easily upload and prepare documents.

Both platforms assist users in completing the digital signature process once the paperwork has been prepared for signing. Users can then generate a signature, establish email notifications, track status changes, and send reminders to counterparties in order to speed up contract signings. 

However, independent evaluations for both platforms frequently advise that both products could be improved by making it easier and less time-consuming to edit documents once they've been saved, rather than having to start from scratch. This means that with DocuSign or Adobe Sign users might find it tough to modify contracts in response to any changes, as opposed to using contract management software.

Customer Reviews

Adobe Sign has generally positive user reviews, with users praising its wide range of features and ease of use. Customers say it saves a lot of time and saves printing of documents with multiple sheets of paper, which adds up to big savings for businesses. However, there are also a few negative comments from consumers, complaining about software issues and difficulties with customer service.

DocuSign, on the other hand, has both positive and negative customer experiences. Some customers say that it's very user-friendly, while others find it difficult to use. There are also complaints about customer service being unresponsive. Despite these complaints, DocuSign still has a lot of satisfied customers who find it to be a valuable tool.

Verdict

Adobe Sign and DocuSign are both excellent choices for businesses looking for an e-signature solution. They're both easy to use, offer a wide range of features, and the ability to automate the e-signing process. However, there are some key differences between the two platforms that businesses should be aware of before making a decision.

Adobe Sign is a part of the Adobe Document Cloud, which means it integrates with other Adobe products like Acrobat and Photoshop. This integration can be helpful if your business already uses Adobe products or if you need to sign documents that are in PDF format. DocuSign, on the other hand, offers a more robust set of features for businesses that need to manage a large number of electronic signatures. It also integrates with a wide range of other business applications, so it's easier to use if not already using Adobe products.

On the other hand, DocuSign's subscription plans are less expensive than Adobe Sign's, and it offers a free trial. DocuSign also has more integrations than Adobe Sign.

So, which signature platform is better? It depends on your company size, specific needs and preferences. If you're a small business that needs to sign documents in PDF format, Adobe Sign may be the better choice. If you're a large enterprise with complex e-signature needs, DocuSign is likely the better platform for you.

The best option for your business will depend on your specific needs and preferences. However, both platforms offer a variety of features and API integrations that can be tailored to fit the needs of any organization.

There is no one-size-fits-all answer to this question—it depends on the specific needs of your business. However, Adobe Sign is generally a better choice for businesses that use multiple Adobe products, as it integrates with several other Adobe products. 

DocuSign is a better choice for businesses that require specific industry features, such as real estate transaction rooms or compliance reports for the banking and financial services industry.

The best option for your business will depend on your specific needs and preferences. However, there are some key differences between Adobe Sign and DocuSign that may make one a better choice for your organization than the other. 

The bottom line is that both Adobe Sign and DocuSign are great choices for businesses looking for an e-signature solution, and the best option for your business will depend on your specific needs and preferences. To get started, simply create an account on the Adobe Sign website or the DocuSign website and follow the instructions to sign up for a free trial.

 

If you are interested in simplifying the process of creating, executing, and analyzing contracts, you can get our demo. In Akorda, we work with artificial intelligence to streamline contracts and reduce risks.

Derek Schueren

Derek is the CEO and co-founder of Akorda, where he is working to bring the market together to transform how businesses contract. Previously, he founded Recommind, a big data analytics company where he worked with Global 2000 clients, global law firms, and technology partners in the areas of eDiscovery and Information Access.

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